When you open your parcel, if you find out that an article is damaged, you will have to contact our customer service with a mail or an email, and join the photo of the article. After having studied your request, we will send you a return label by email you will use to send us back your article. Once we receive your article, we will study your request. If the article can be fixed, we will fix it, otherwise we will give you a new one. No refund will be made.